An autodialer is a software application that utilizes a compact list of phone numbers uploaded to a database to automatically dial, leave voicemail, messages, or generate data from customers over the phone. Autodialers come in varying forms and functionalities, but their general purpose is to automatically dial a bunch of numbers.
Autodialers help automate repetitive and time-consuming tasks involved with phone dialing, which reduces call agents’ productivity and takes up time and effort that can be applied to other vital tasks.
Best Auto Dialer Software
The following is a curated list of the best auto dialer software and outstanding features.
PhoneBurner is an autodialer outbound call center solution that increases companies’ outreach. This software empowers sales reps to drive up to four times more conversations, touchpoints, appointments, and closed deals. Users can log on to PhoneBurner via their desktop and make calls easily from any connected phone using predefined contact lists.
PhoneBurner offers users so much power and flexibility via functionalities like power dialing, lead management, performance management, reports, and analytics. This platform empowers your sales team to be unstoppable as its auto-dialing feature is capable of dialing up to 80 contacts per hour without any connection delays or problems.
It is speedy to deploy, and once deployed, PhoneBurner offers users extensive customization capabilities allowing them to refactor the product to suit their business needs. It also integrates with popular software solutions like Salesforce, HubSpot, zoom, zapier, etc.
PhoneBurner offers three different pricing plans; standard, professional, and premium costing $149 per user per month, $179 per user per month, and $199 per user per month, respectively, billed monthly. Costs are $129, $149, and $169 per user per month for annual billing. They do offer a free trial with no credit card required.
CallHippo is a cloud-based auto-dialing solution that helps companies power up their sales conversations by providing power dialers that improve productivity. The software can be implemented in mid-size to large businesses helping them automate their telephony operations.
With CallHippo, you can resolve productivity issues arising from manually dialing a long list of numbers every day. The software automatically dials every number uploaded to its database one after the other until every single number is dialed.
Users are provided with a detailed analysis of their call history and call recordings. They also provide agents with a customer activity feed that allows agents to see real-time data of their customers like name, address, call duration, and many more.
Some additional features of CallHippo include automated call transfer to any of your team members, smart call forwarding, real-time call monitoring to help improve customer experience, call conferencing, allowing users to add third parties to the conversation.
EngageBay is another auto-dialing software that facilitates outbound calls by automating them to improve employee productivity. With just a couple of clicks, users can manage all outbound calls; whether it’s a standalone call or a set of calls to different contacts in succession, users are provided with all these from the EngageBay dashboard.
Aside from managing outbound calls, this software also facilitates inbound calls as it provides businesses and customer agents with valuable insight into caller details before and after the call. Users are also provided with missed call alerts so that you’re always notified whenever you miss a customer’s call.
The majority of EngageBay’s features are cell-centered. Still, it also comes with a built-in CRM allowing businesses to track and monitor data of their customer leads and sales as they pass through the marketing pipeline. EngageBay can help companies weed out unproductive numbers like “do not disturb” and fax lines to ensure that you’re only dialing potential customers.
RingCentral is an integrated suite of software solutions powered by inContact that helps companies boost outbound productivity by providing them with a wide range of call center solutions. This integrated suite provides businesses with Automatic Call Distribution, Interactive Voice Response, a powerful Auto Dialer, CTI, and many more.
RingCentral provides users with three types of dialers; progressive dialers, predictive dialers, and a preview dialer. The progressive dialer ensures that customers are always connected to a live agent, the predictive dialer dials as fast as it can while minimizing the margin of error, ensuring that customers are connected to the right agent, and the predictive dialer provides agents with insights on their customers before they answer the call.
Additionally, RingCentral does provide users with a manual dial-up system, “TCPA Safe Dial,” that safely connects customers with cell phones that are not connected to a campaign. RingCentral can help improve your team’s productivity while also reducing their workload.
Talkdesk is another integrated software suite of applications that includes functionalities like outbound dialing and an automated SMS and voice notification. The software ensures that you build valuable customer connections that boost loyalty and business growth.
Businesses can maximize the productivity of their staff by reducing their workload stemming from manually dialing endless customer contact lists. TalkDesk’s predictive dialing feature can increase the number of outbound calls by almost 300% while also boosting the rate of connections from 5 hours to 15 hours. Users can also weed out unproductive contacts like voicemails to ensure maximum productivity.
Your calling lists can be uploaded to TalkDesk in CSV file formats or directly from salesforce records or other CRM via their API. This software integrates with TalkDesk’s other integrated suite promoting advanced call monitoring, CRM integration, unified reporting, and many more.
6. Genesys Cloud CX Dialer
Genesys Cloud CX is an automated cloud-based dialing software that helps businesses maximize productivity. The software provides users with numerous benefits ranging from increased customer interaction, reduced business costs, advanced campaign monitoring, seamless integration with popular tools, and many more.
These benefits are powered by Genesys’ robust capabilities like predictive, preview, manual dialing, custom agent scripting, built-in compliance tools, IVR alert messaging, speech and analytics campaigns, customer opt-in solutions, etc.
The Genesys Cloud CX dialer offers businesses the reliability of an on-premise solution combined with the affordability and scalability offered by a cloud-based solution to provide users with the best possible features while also maintaining global compliance.
Orum is an autodialer that provides businesses with instant live customer conversations that empower and boost sales teams’ productivity by automating the most complex parts of outbound calling.
The service is powered by an AI engine that allows businesses to detect and weed out unproductive call numbers like voice mails and bad numbers. It also navigates various phone directories to ensure that your sales reps swing into action immediately.
Orum allows businesses to maintain customer relationships by providing them with an automated voicemail messaging feature that leaves voice mails containing helpful information to ensure that customers are always attended to even when you’re not available.
Users can easily integrate their underlying CRM like salesforce; they can call up to 10 numbers in parallel and provide agents with complete contact detail, notes, and campaign information at your fingertips.
Kixie PowerCall is an autodialer that boosts the response time of sales teams to help increase sales. The tool helps your sales team automate time-consuming manual tasks to ensure they concentrate on what matters.
Kixie, unlike most of the tools we’ve listed, is a chrome extension designed to integrate with your current browser. Since Kixie is an extension, it requires no manual on-premise installation or robust cloud deployment, thereby saving you a ton of money that usually goes into the setup and installation of software solutions. The extension is supported on Windows, Mac, and Chromebooks.
Users are provided with a ton of features like voicemail drop to help close more deals, SMS messaging, AI local presence that builds valuable connections with customers that can potentially increase your connection rates by almost 500%.
9. Agile CRM Auto Dialer
Agile CRM is an autodialer that provides users with One-click dialing, call recording, call logs, outreach analysis, reporting, and more. Users can select multiple contacts and dial them manually or automatically.
This software helps improve the telephony outreach of businesses by allowing them to place outbound calls, manage inbound calls, provide missed call alerts, accurate call reporting and recording, call muting, and call tags that enable you to identify a customer whenever you speak to them again.
CallTools is an autodialer that’s explicitly designed for predictive and preview dialing. It is one of the most advanced and easy-to-use predictive dialers, with over 20 integrations built into the software. The software is built by business owners for business owners translating to a solution that understands all the needs of regular businesses.
CallTools increases the productivity of businesses by significantly reducing their customer’s wait time by almost 50%. The predictive dialer offered by CallTools utilizes a complex algorithm that increases your agent’s efficiency, helping them dial faster than they normally would by hand.
Users don’t need any setup as the software is cloud-based. All they need to do is upload their contacts, customize their settings and pick up their headsets to start dialing.
Auto dialers are one of the best ways to ensure that your customers always have a positive experience when they call up your hotline. If customers don’t get the response they need, they’ll bounce over to another service, and then you’re losing sales.
To ensure that your customers get maximum satisfaction whenever they dial up your service, employ one of these auto dialers. In a very short period, you’ll definitely see the level of impact it’d have on your business.